Privacy Policy

Privacy Policy for Greenwave Creations

Effective Date: January 6, 2025

Greenwave Creations (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information, as well as your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using our website, www.greenwavecreations.com (“Website”), you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Data

We collect personal data directly from you when you interact with us. This may include:

  • Name, email address, phone number, billing and shipping addresses (for purchases).
  • Payment details (processed securely via third-party payment processors).
  • Communication preferences and any information provided in correspondence with us.

1.2 Technical Data

We collect certain data automatically when you use our Website:

  • IP address, browser type, operating system, device type, and time zone.
  • Information about your visit, such as pages viewed, time spent on the Website, and actions taken.

1.3 Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We process your data for the following purposes:

  • To fulfill and deliver your orders, process payments, and manage returns.
  • To respond to inquiries, provide customer support, and address complaints.
  • To send promotional and marketing communications (only with your consent).
  • To improve the functionality and user experience of our Website.
  • To comply with legal obligations and protect our rights.

3. Legal Basis for Data Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: For fulfilling orders and providing services.
  • Consent: For sending marketing communications and processing optional data.
  • Legitimate Interests: To improve our services, prevent fraud, and analyze trends.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Data Storage and Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information is not stored on our servers but handled securely by third-party processors.

5. Sharing Your Information

We may share your data with:

  • Service Providers: Payment processors, shipping companies, IT services, and marketing platforms to facilitate business operations.
  • Legal Authorities: To comply with legal obligations, enforce our terms, or protect our rights.
  • Analytics Providers: For improving our Website and services.

We do not sell or rent your personal data to third parties.

6. Security Measures

We implement technical and organizational measures to safeguard your data, including:

  • Secure data transmission via SSL encryption.
  • Access controls and role-based permissions for employees handling your data.
  • Regular monitoring and updates to prevent unauthorized access or data breaches.

However, no system can guarantee 100% security, and you use the Website at your own risk.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit the processing of your data in specific circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Request transfer of your data to another controller.
  • Withdraw Consent: Withdraw consent for processing where applicable.

To exercise your rights, contact us at [email protected]. We may require verification of your identity to process requests.

8. Cookies Policy

8.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function efficiently, remember your preferences, and improve your overall browsing experience.

8.2 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Website to function correctly, such as enabling shopping cart functionality.
  • Performance Cookies: These cookies help us understand how visitors interact with the Website, allowing us to improve its functionality and user experience.
  • Functional Cookies: These cookies remember your preferences, such as language settings or login details, to enhance your browsing experience.
  • Marketing Cookies: These cookies track your browsing habits to deliver personalized advertising based on your interests.

8.3 Third-Party Cookies

We use third-party services, such as Google Analytics, to analyze traffic and user behavior. These third-party providers may place cookies on your device to collect data about your use of the Website.

8.4 Managing Cookies

You can manage or disable cookies through your browser settings:

  • Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data
  • Microsoft Edge: Settings > Site Permissions > Cookies and Site Data

Disabling cookies may affect the functionality of our Website.

9. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to and processed in Canada or other countries outside the EEA. We ensure adequate safeguards are in place to protect your data in compliance with GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.

11. Contact Information

If you have any questions, concerns, or wish to exercise your rights under this policy, please contact us:

Greenwave Creations
Email: [email protected]
Address: 57 Baker St, Thorold, Canada, L2V 0J5

12. Complaints

If you believe your rights under GDPR have been violated, you may file a complaint with your local data protection authority or the Office of the Privacy Commissioner of Canada.